So I took a phone call from a field user. He wanted to make sure he was using the proposal software properly.

Technically he was using the software OK, but his proposal made no sense. He was selling cement with additives for the same price as cement with no additives. It was similar to McDonald’s selling a Big Mac for the price of a hamburger patty.

Normally we Information Technology people are classified as an “indirect expense.” Our salaries are not easily related to job revenue. Given the amount the proposal writer was going to short HAL, the amount of time fixing a botched proposal, the time a customer accountant can hold payment because the actual charge didn’t match the proposal, etc., yours truly turned out to be an indirect revenue generator.

Now, if I can just bump up my merit bonus…


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